Return & Refund Policy

At Echo & Trace, we believe that everything preserved carries a meaningful intention.

While we are committed to maintaining the quality of our products, we also hope that each piece is treated with the same sincerity and care with which it was created.

 

✴ Inspection Period

In accordance with Taiwan’s Consumer Protection Act, you are entitled to a 7-day inspection period (including weekends and public holidays) from the date you receive your order.

The inspection period is provided to allow you to determine whether the product meets your expectations and is not intended as a trial period.

 

✴ Return Eligibility

To request a return, the product must meet all of the following conditions:

• The product remains in brand-new, unused condition
• No writing, markings, or personal content has been added
• No voice recordings have been uploaded or recorded
• All original packaging is intact, including the gift box, inserts, cards, and accompanying materials

Products showing signs of use, including written entries or recorded voice content, are not eligible for return.

 

✴ Return Shipping Costs

• If the product is defective, damaged upon arrival, or incorrectly shipped, return shipping costs will be covered by Echo & Trace.
• If the return is requested for personal reasons (such as a change of mind or preference), return shipping costs are the responsibility of the customer.

 

✴ Refund Process

Once the returned product has been received and inspected, and confirmed to meet our return requirements, refunds will be processed within 7–10 business days.

Refunds will be issued to the original payment method used for the purchase (such as credit card, LINE Pay, or other supported payment methods).

 

✴ Non-Returnable Items

Returns and refunds cannot be accepted under the following circumstances:

• The product has been written in or otherwise used
• Voice recordings have been uploaded or recorded
• The product or packaging is incomplete
• The return request is made after the 7-day inspection period

 

✴ Voice Content

Once the voice recording feature has been activated, the product becomes a personalized item.

Due to privacy, data protection, and the personalized nature of the service, products with activated voice recording features are not eligible for return or refund.

 

 

✴ Additional Information

If your product is damaged during shipping, please contact us as soon as possible after receiving your order.

We will work with you to arrange an appropriate resolution.

 

✴ Contact Us

If you have any questions regarding our Return & Refund Policy, please feel free to contact us.

Echo & Trace

hello@echoandtrace.com

Every memory entrusted to us deserves to be treated with care.