Shipping Policy

Thank you for choosing Echo & Trace.

Every book is carefully prepared and packaged before being sent to you or someone you love.

 

✴ Processing Time

As each Echo & Trace book includes hand-numbering and carefully finished details, orders are typically prepared and dispatched within 3–5 business days after the order is placed.

During holiday periods or times of high order volume, processing times may be slightly extended. Should this occur, we will notify you as early as possible.

 

✴ Shipping Destinations

We currently ship to:

• Taiwan (including offshore islands)
• Hong Kong
• Macau
• Australia

Additional countries and regions will be added in the future.

 

✴ Shipping Methods

Taiwan

• Home Delivery
• Convenience Store Pickup (depending on the options available at checkout)

Hong Kong & Macau

• SF Express International Delivery

Australia

• EMS International Express Mail
• DHL International Express Delivery (depending on the options available at checkout)

Available shipping methods will be displayed during checkout, allowing you to choose the option that best suits your needs.

 

✴ Shipping Fees

Taiwan

Free shipping nationwide.

International Orders

Shipping fees are calculated at checkout based on the destination and package weight.

 

✴ Estimated Delivery Times

Taiwan Main Island

Approximately 1–3 business days

Taiwan Offshore Islands

Approximately 3–5 business days

Hong Kong & Macau

Approximately 5–10 business days, depending on courier operations.

Australia

Approximately 5–12 business days, depending on the shipping method, customs clearance, and local delivery conditions.

Actual delivery times may vary due to courier services, weather conditions, customs processing, or public holidays.

 

✴ Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.

You may use this information to monitor the status of your shipment at any time.

 

✴ Shipping Information

Please ensure that the recipient’s name, address, and contact information are accurate when placing your order.

Additional fees may apply if delivery fails or is delayed due to incorrect or incomplete shipping information.

 

✴ Packaging

Every Echo & Trace book is shipped in our signature branded packaging.

It is thoughtfully designed and suitable for sending directly as a gift to the recipient.

 

✴ Additional Information

Delivery schedules may be affected by circumstances beyond our control, including natural disasters, severe weather conditions, public emergencies, or transportation disruptions.

We appreciate your understanding should such delays occur.

 

If you experience any issues during the shipping process, please feel free to contact us.

We will do our best to assist you and ensure that your meaningful keepsake arrives safely.

 

Echo & Trace

Every memory entrusted to us deserves a safe journey home.